Tomás Pinho

Tomás Pinho

Staff SRE @ Lingokids · ex-Director @ Remote

Staff Site Reliability/Platform/DevOps Engineer and engineering leader based in Lisbon, Portugal. I build reliable, secure and scalable platforms, and grow the teams and leaders that run them. I love helping companies mature and I take a customer-centric approach to my work, both internally and externally.

Experience

Staff Site Reliability Engineer @ Lingokids

First full-time SRE at Lingokids. Moving existing infrastructure to infrastructure-as-code, advising product engineers on scalability, database architecture and security topics, improving current architecture, and helping strengthen information security processes and compliance. Led hiring, mentoring and training a second SRE.

Director of Platform & Infrastructure @ Remote

Led multiple teams and their team leaders — SRE, Developer Experience and Identity & Access Management — managing 3 Staff Engineers directly and driving cross-org projects and change.

Previously, as Director of Site Reliability Engineering, managed and hired for the SRE team and participated in many cross-organizational projects spanning software architecture, security, business-process automation and IT architecture. Under my leadership, the SRE team delivered the complete migration of Remote's production infrastructure to a different AWS region with minimal downtime.

Also Director of Security on an interim basis for one year (Apr 2023 — Mar 2024). Hired two new individual contributors, transferred an internal hire, and hired the next Director of Security. The team rolled out a new company-wide Security Awareness Training program, achieved SOC 2 Type II re-certification, maintained ISO 27001 compliance, and automated compliance processes — including a personally-rolled-out access gate that blocks sensitive applications for employees with lapsed security training.

DevOps Engineer @ Onfido

DevOps Engineer at Onfido, a British start-up aiming to become the identity standard for the internet — assessing whether a user's government-issued ID is genuine and whether they are who they claim to be by comparing it against their facial biometrics. Worked with Kubernetes, Terraform and others.

DevOps Engineer Team Lead @ Unbabel

DevOps Engineer Team Lead at Unbabel, a Portuguese start-up connecting the world via AI-powered human translation. Responsible for deployments, infrastructure, security and managing a team of 4. Worked with Kubernetes and other shiny things.

Systems Administrator @ Optylon

Systems Administrator at Optylon, a start-up optimizing the short-term rental market via software. Responsible for automating deployments, continuous integration, log collection and analysis, information security, and the development of internal tools in Python and Node.js.

Practical Lessons Lecturer, Software Engineering @ DEI — IST

Offered the opportunity to teach practical classes of the Software Engineering course at Instituto Superior Técnico. Taught two classes per week and graded projects, tests and exams.

System Administrator @ RNL

Research grant at RNL — Rede Informática do DEI — the unit responsible for the laboratories of the Computer Engineering Department at Instituto Superior Técnico. Administered 90+ computers running OpenSUSE Linux (formerly Debian) using Ansible (formerly Puppet), built custom Debian packages and in-house maintenance scripts. Expanded my knowledge of system administration, DevOps, network security and disaster recovery.

Education

M.Sc. Computer & Informatics Engineering @ Instituto Superior Técnico

Master's in Computer and Informatics Engineering from Instituto Superior Técnico, Lisbon — one of Portugal's most prestigious engineering schools. Majored in Distributed Systems.

Certificate in Advanced English @ Cambridge ESOL

Scored an A in the CAE, which qualifies me as a C2 user according to the Common European Framework of Reference for Languages.

Science & Technology @ Anselmo de Andrade

Completed secondary education in the Science and Technology area at Anselmo de Andrade high school in Almada, which paved the way for engineering studies. Especially fond of physics and mathematics, and helped build the school's website.